As part of our on-going growth within the business we have felt for some time that there is a real importance to customer reviews and sharing these reviews with our potential customers.
We excel with the products we provide plus offer an excellent level of service; in terms of the quality of our craftsmanship and how we operate to our clients, so it is important for our new clients and existing clients to understand this.
Over the past few months we have worked with a few local companies in Manchester to help us improve our Web and Social Media presence. They have all provided us with a fantastic service and I would highly recommend all of them.
The first task was to have our website re-built and re-designed so that we have the ability to make changes ourselves and not rely on a third party. After meeting with the owner of TigaTech (www.tigatech.co.uk), Luke Grimes, we commissioned him to go ahead and build our new site in WordPress which ultimately as a small business gives us great feature and tools to take advantage from.
Once that was complete we partnered with Red Cow Media (www.redcowmedia.com) and Forever Digital (www.foreverdigital.co.uk) to help with our Search Engine rankings and social media on Facebook, Google +, Instagram and Twitter. We rank at number one spot in Manchester for Timber and Plywood Cases – so we cant expect much more.
The last piece of the jigsaw was to develop our customer review section. Michael Kosalka at SoloMobi was highly recommended so we agreed to meet and he made us aware of how important our Web and Social Media strategy was in relation to customer reviews.
After 2 weeks of Michael completing his work we are now set-up for our clients to provide us with Google Reviews about our services. The reviews we have received have made a big improvement with sales, with calls increasing by 15%.
So far so good!